We want you to be delighted every time you shop with us. However, we realise that you might occasionally want to return items. If for any reason you are unhappy with your purchase you can return it to us in its original condition within 14 days of the date you received the item.
Under the Distance Selling Regulations, you also have the right to withdraw from the purchase of an item within 7 working days of the day after the item is delivered.
Damaged on Delivery
In the case of a faulty or damaged item, or an item we delivered to you in error, we will refund the costs of returning the items to us. This does not affect your statutory rights. For all other returns and cancellations, you will be responsible for the costs of returning the items to us. If we do not receive the item back from you, we may arrange for the collection of the item from you at your cost. If you discover that your goods are visibly damaged on arrival you should refuse to accept the delivery. Please also contact us within 7 days with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them.
Where you wish to return an item you should first contact us by email at [email protected] or by phone on +353 (0)74 9127559 quoting your order reference number.
Items that are to be returned should be posted to:
Gary’s Pet World,
Returns should be in original condition and packaging. Should you wish to exchange your items for an equivalent item we will exchange this for you on receipt of the original item. Normal shipping rates apply to the replacement item. Where the replacement item is a different price we will either refund the difference or contact you to arrange for a top-up payment. Replacement is subject to availability.