Repeat Delivery Subscriptions - FAQ
We offer a repeat delivery service on all our most popular pet food lines. Just look out for the repeat delivery option on the product page of your choice
How repeat delivery subscriptions work
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!
Why subscribe to repeat delivery?
Never Run out - The main reason our customers subscribe is to ensure they never run out of their favourite pet food. Choose your repeat delivery schedule never scrape around in the empty cupboard or have to buy emergency supplies at the garage again!
Save Save Save - Subscribers by definition are our most loyal customers and we'll always do our best to ensure you have the best deals and prices. Check each subscription for the exact deal of the moment, but as a thank you for your custom, we'll always ensure you get the best discounts and free shipping deals whenever you subscribe.
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.